If you have any questions, you can email [email protected]
Your personal information means your full name, address, phone number, email address, and the serial number of your hub.
Evander has the right to change this Policy
What sort of information we collect
Generally, we receive and store the information we explicitly ask you for, and you provide to us. As an example, when you purchase something from the Evander website you need to provide your full name, email address, phone number and credit card. We store all of these (except your credit card, we do not store that, or have access to your credit card information).
You won’t be able to opt-out of important emails though. Important emails can be when we inform you of an important update that we’ve pushed out, or your payment method declining (these are just examples but not an exhaustive list).
We collect some information automatically
When you control your home, you are interacting with the Evander hub and the Evander servers. Our servers log your interactions automatically; this is so we you can be provided with a history of your actions in the Evander app. When you pair a device with Evander, and you control that device, Evander logs information about what you are controlling, and how.
For example, if you pair a motion sensor and that motion sensor has detected motion, it will be logged on our servers, so we are able to inform you that we’ve received information from your motion sensor that you need to know about. The name that you’ve given your motion sensor is also logged, because we need to present information to you in a manner that is easy for you to understand. When you receive a push notification saying that the living room motion sensor has detected movement, the motion sensor has communicated with the Evander servers, telling us its name and what has happened. We then pass on that information to you.
The communication between your paired devices and the Evander servers is completely encrypted, at the same level of encryption your bank uses to provide you with internet banking services.
When you pair surveillance cameras to Evander, images and video from those cameras are stored on our encrypted servers. Only you can access those images and videos, by signing in to the Evander app under your specific account. We do not access images or videos from your surveillance cameras. But, Evander will analyse the videos and images, so we can provide you with our service. For example, when your camera has detected movement, Evander will analyse the video feed to see the movement that has occurred, and it will create a ten second clip and send it to your mobile for you to look at. This is done between the Evander servers and you.
When you pair a door lock to Evander, the password to the lock is stored on the lock itself. Evander cannot access this password, and we have no way of knowing what the password is. The communication between the door lock itself and the Evander hub is encrypted.
We collect information about your device
We collect the IP address that you use to access Evander, so if we’ve detected that you’ve logged in from a new place, we might contact you to verify that it is actually you.
We collect information about your mobile device, such as the type of phone you use, the operating system that you’re running, the type of web browser you use, and your local time. We use this information to improve our services, we need to be able to see what sort of devices our customers use and what we can do to improve our app for customers that might be running on older hardware.
We collect information in aggregate
The Evander servers collects information in aggregate. It strips any personal identifiable information from the data, such as the names you’ve given to your devices and their locations. That way, we have no way of knowing who the data came from. We collect information such the number of devices connected to each home, what sorts of devices our customers use, how often they use the devices. We do this so we can get a better picture of how the Evander smart home platform is used. We need to be able to gather data like this so we can make improvements to Evander, and so we can decide on what new great features we should build next.
We do not allow third party advertisers on Evander. We do not sell or forward your personal information to advertisers. We advertise ourselves, in the context of sending out newsletters to our subscribers when we’ve released a new device or feature; but that’s it.
Partners, affiliates and third parties
When Evander uses a third party to provide you with a service, you might be subject to the terms of that third party. We have no control of the policies of third party companies.
If you’ve chosen to save your credit card, you can delete it at any time by logging in to “My Account” on the Evander website. By choosing to remove your credit card, the Evander website talks to the Stripe website and tells it to remove your credit card information. This is an example of how we use third party integrations to give you a feature that we believe improves your experience with Evander.
Is my personal information safe?
Your Evander account is protected with a password. We recommend using a password that contains numbers, letters and a symbol or three. In order to reset your password, you will be emailed a code which you will need to enter into the Evander app (this is why it’s important to give us accurate information when you make your account).
Security and privacy are very important to us (we know almost every company says this, but really it’s very important to us). We’ve encrypted all the communications between our servers and the hub, and between the smart phone apps and our servers. We’re constantly monitoring our services and servers to make sure we’re up to date with the latest security and encryption practices. We’re doing the most that we can in that respect, but we can’t promise or guarantee you absolute security. Unauthorized use (such as you giving out account information) or a breach by hackers may compromise your personal information.
Do I need to hand over my personal information?
You don’t need to connect Evander to the internet to use it. If you’d prefer not to share any information with us, you can use Evander on your home network. If Evander is not connected to the internet, you can’t control or monitor anything in your home if you’re away from your house, or on a different Wi-Fi or local network.
The purpose of Evander is to be able to control and monitor your home from anywhere in the world. And in order to do that, your hub needs to have an internet connection. In order to connect your hub to our internet servers, yes, you do need to share some personal information with us.
Can I remove my personal information?
Yes. You can contact us and inform us that you want to delete your account. You’ll no longer be able to monitor or control your home, and we will no longer have any information about you or the devices that you have.
I have some more questions